Privacy Policy
Last updated: July 2026
Frontyard Media ("we", "us") provides website and online presence management services to local home-service businesses. This policy explains what information we collect, how we use it, and the choices you have. We keep it in plain English on purpose.
Information we collect
- Information you give us: your name, business name, phone number, email address, business details, and anything else you send us when you request a preview, become a client, or contact us.
- Information from your customers: when someone fills out a form on a website we manage for you, we collect their name, phone number, email, and message so we can pass that lead to you. We process this on your behalf.
- Basic usage information: standard web server and analytics data such as pages viewed and approximate region. We do not use advertising trackers or sell audience data.
How we use information
- To build and manage your website, listings, and online presence
- To deliver customer leads to you by text and email, as fast as possible
- To send account notifications, appointment reminders, and service updates
- To provide support and respond to your requests
- To bill you for services and keep required business records
Text messaging (SMS)
We do not share your mobile number with anyone. No mobile information is sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party.
If you opt in to text messages, we may send you customer lead alerts, appointment reminders, and account notifications. Opting in is never required to purchase or receive our services.
- Message frequency varies based on how many leads and appointments your business receives.
- Message and data rates may apply — check with your mobile carrier.
- Reply STOP at any time to stop receiving messages. Reply HELP for help, or email us at hello@frontyardmedia.com.
- Carriers are not liable for delayed or undelivered messages.
We use a messaging provider (Telnyx) strictly to deliver these messages on our behalf. They act as our service provider and may not use your information for their own purposes.
Who we share information with
We do not sell your personal information. We share it only with service providers who help us operate — for example our hosting provider (Cloudflare), email provider (Resend), messaging provider (Telnyx), and payment processor (Stripe). Each is bound to use the information only to provide their service to us. We may also disclose information if required by law.
Your customers' information
Leads submitted through a website we manage belong to you, our client. We store them so you can access them, and we deliver them to you. We do not market to your customers, and we do not use their information for any purpose other than passing it to you and, where you have asked us to, sending appointment reminders or review requests on your behalf.
How long we keep information
We keep client and lead records for as long as you are a client and for a reasonable period afterwards for business and legal records. You can ask us to delete your information at any time, subject to any records we're required to keep.
Security
Data is stored on Cloudflare infrastructure with encryption in transit, access controls, and regular backups. No system is perfectly secure, but we take reasonable steps to protect your information and we limit who can access it.
Your choices and rights
- Ask us what information we hold about you
- Ask us to correct or delete it
- Opt out of text messages (reply STOP) or marketing emails (unsubscribe link) at any time
Email hello@frontyardmedia.com and we'll take care of it.
Children
Our services are for businesses. We do not knowingly collect information from anyone under 18.
Changes to this policy
If we make material changes we'll update the date at the top of this page and, where appropriate, tell you directly.
Contact
Frontyard Media
hello@frontyardmedia.com